There is a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a pre-paid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please contact us with any return questions at email@example.com or (386)402-8918.
You may also return your items to any Eve's Pet Supply.
Damages and issues
Please inspect your order upon delivery and contact us immediately if any items are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food or plants), custom products (such as special orders or personalized items), and personal care goods (such as shampoos and hygiene items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
If you wish to return a item that was purchased by mistake, such as a size error, please return the item in it's original packaging with all parts included and present your receipt or proof of purchase with you for an exchange.
Online exchanges will require the S&H to be paid for by the customer. Please contact customer service at firstname.lastname@example.org or (386)402-8918 for assistance.
If your purchase was made online, we will notify you once we’ve received and inspected your returned items. If approved, a refund will be returned to your original payment method. Please allow 3-5 business days for your bank to post the credit.
If your purchase was made in-store, you will have the option to either exchange the item or request a full refund.
All refunds will be returned to the initial form of payment when the item was purchased. For example, If you use a debit/credit card to make a purchase, a refund will be returned to the card used to make that purchase. If the debit/credit card is not present, a cash refund will be given with proof of purchase.
2325 South Ridgewood Ave.
Edgewater, Florida, 32141
Store # (386)402-8918